2.1. Information Provided Directly
- First name, last name
- Email address
- Phone number
- Sign-in details managed by our Microsoft identity provider
1. Introduction
Lienzo (9535-4239 Québec inc.) places the utmost importance on the protection of personal information. This privacy policy aims to clearly explain how we collect, use, share, and protect personal information in the context of using our web and mobile platform. Lienzo is a solution designed to facilitate coordination of support among caregivers and their network, particularly in contexts of temporary or permanent loss of autonomy. By using Lienzo, you agree to the practices described in this policy.
2. Data Collection
We may collect the following categories of information:
2.2. Information About Assisted Persons
As part of using Lienzo, you may provide information about another person (e.g., assisted person), including:
- First name or identifier
- General situation (e.g., needs, level of autonomy)
- Information related to the organization of support (tasks, appointments, notes)
- Profile and care-coordination information
Some of this information may be considered sensitive, particularly when it relates to a person's health or condition.
2.3. Usage Data
- Interactions with the platform
- Features used
- Usage frequency
- Navigation data (IP address, device type, etc.)
2.4. Data Generated by Artificial Intelligence
- Requests submitted to the assistant
- Suggestions and recommendations generated
- Contextual data used to improve the experience
3. Information Usage
The information collected is used for:
- Provide and operate the Lienzo platform
- Enable coordination among members of a support circle
- Generate personalized recommendations
- Improve user experience
- Ensure security and prevent abuse
- Develop and optimize our services
Lienzo may use certain data to provide suggestions, including through artificial intelligence features.
Important: The recommendations provided by Lienzo are for informational and organizational purposes only. They do not constitute medical, professional, or emergency advice.
4. Information Sharing
We do not sell or rent your personal information. Information may be shared only in the following cases:
4.1. Within Your Care Circle
The information you add may be visible to the members you have authorized in your Lienzo care circle.
4.2. Service Providers
We may share certain data with technology providers (e.g., hosting, cloud infrastructure, analytics tools) to the extent necessary for the operation of the service. These providers are subject to strict confidentiality obligations.
4.3. Legal Obligations
We may disclose information if required by law or to protect rights, safety, or compliance.
5. Consent
By using Lienzo, you consent to the collection and use of your information in accordance with this policy. When you provide information about another person, you represent that you have obtained the necessary permissions to do so. You may withdraw your consent at any time, subject to certain legal or contractual obligations.
6. Data Security
- Unauthorized access
- Loss
- Misuse
- Disclosure
We implement reasonable and appropriate security measures to protect information against:
- Encryption of sensitive data
- Restricted access to information
- Best practices in development and hosting
This includes, but is not limited to:
7. Data Retention
Personal information is retained only for as long as necessary for the purposes for which it was collected, or in accordance with legal requirements. You may request the deletion of your data, subject to certain obligations.
8. User Rights
- Access your personal information
- Request correction of your personal information
- Request deletion of your personal information
- Withdraw your consent
- Obtain information about the use of your data
In accordance with applicable laws (including Law 25 in Quebec and PIPEDA in Canada), you have the following rights:
To exercise these rights, please contact us.
9. Cookies and Similar Technologies
- Ensure the proper functioning of the platform
- Analyze usage
- Improve user experience
Lienzo may use cookies or similar technologies to:
You can configure your browser to refuse certain cookies.
10. Artificial Intelligence and Recommendations
Lienzo integrates artificial intelligence features aimed at:
- Suggest useful actions
- Facilitate organization
- Provide informational support
These systems operate based on the data provided and automated models.
Important Limitation: Lienzo does not replace a healthcare professional, a social worker, or an emergency service. Important decisions should always be validated by qualified professionals.
11. User Responsibilities
By using Lienzo, you agree to:
- Provide accurate information
- Respect the privacy of others
- Obtain necessary permissions before sharing information about others
- Use the platform responsibly
12. Policy Changes
This policy may be modified at any time to reflect changes in our practices or legal requirements.
13. Contact Us
For any questions, requests, or exercises of your rights: Contact Us
