3.1. Information Provided by the User
- First name, last name
- Email address
- Profile information
- Information related to an assisted person
- Shared content (messages, tasks, documents)
1. Introduction
At Lienzo, we place great importance on the protection of personal information. We understand that the information shared on the platform can be sensitive, personal, and related to important life situations.
This policy explains:
- What data is collected
- How it is used
- How it is protected
- What your rights are
This policy complies with applicable laws, including Law 25 and, where applicable, the GDPR.
2. Data Protection Contact
Lienzo (9535-4239 Québec inc.) is responsible for the personal information collected. For any questions, requests, or exercises of your rights: Contact Us
3. Data Collected
3.2. Usage Data
- Interactions with the platform
- Features used
- Activity logs
3.3. Technical Data
- IP address
- Device type
- Browsers
- Operating system
4. Purpose of Processing
The data is used for:
- Provide and improve the service
- Facilitate coordination between users
- Ensure security and prevent abuse
- Personalize the experience
- Develop new features
5. Artificial Intelligence
Some features rely on artificial intelligence systems in order to:
- Provide suggestions
- Structure information
- Anticipate certain needs
These tools are designed to assist, not replace, users.
6. Interaction Analysis
Certain interactions with the Lienzo assistant may be analyzed to ensure quality, security, and continuous improvement of the service. These analyses may be performed in an automated manner or, in limited cases, by authorized members of the team. They serve to:
- Improve the relevance of responses
- Detect anomalies or inappropriate use
- Ensure the proper functioning of the service
These processes are based on Lienzo’s legitimate interest and legal obligations. Whenever possible, data is anonymized or used in an aggregated manner. We understand that what you share is personal. Each access is limited, justified, and carefully supervised.
7. Data Sharing
Lienzo does not sell personal data. Data may be shared:
- with technology providers
- if required by law
- with your consent
8. Hosting
Data may be hosted outside of Quebec or Canada. Lienzo ensures that adequate protections are in place.
9. Security
Lienzo implements measures such as:
- Encryption
- Access control
- Logging
- Secure infrastructure
10. Data Retention
Data is retained as long as necessary, then deleted or anonymized.
11. User Rights
You can:
- access your data
- correct it
- request its deletion
- object to certain processing
12. Consent
Using Lienzo implies your consent to this policy.
13. Cookies
Lienzo uses cookies to enhance the experience.
14. Changes
This policy may be modified at any time.
15. Contact
For any questions or concerns regarding this policy, please contact us: Contact Us
